Frequently Asked Questions

You can make a booking through our website by searching for your desired destination and dates, selecting a property, and following the booking process. Alternatively, you can contact our concierge team who will be happy to assist you with your reservation.

We accept all major credit cards including Visa, Mastercard, and American Express. We also accept bank transfers for larger bookings. Payment is processed securely through our encrypted payment system.

Yes, you can modify or cancel your booking subject to the property's cancellation policy. Each property has different terms, which are clearly displayed during the booking process. Our concierge team can assist you with any changes to your reservation.

Payment timing depends on the property and booking type. Some properties require full payment at booking, while others may only require a deposit. The payment schedule will be clearly shown before you confirm your booking.

Not all properties are ski-in/ski-out, but many are. We clearly indicate the proximity to slopes for each property. Our collection includes ski-in/ski-out chalets, properties within walking distance of lifts, and some that require a short shuttle ride to the slopes.

Amenities vary by property but commonly include fully equipped kitchens, Wi-Fi, heating, linens, and towels. Many properties also feature hot tubs, saunas, fireplaces, and concierge services. Specific amenities are listed on each property page.

Most properties do not include ski equipment, but we can arrange equipment rental through our preferred partners. Some luxury chalets may include basic equipment or have partnerships with local rental shops for discounted rates.

Pet policies vary by property. Some properties welcome pets while others do not allow them. You can filter your search to show only pet-friendly properties, and specific pet policies are detailed on each property page.

Our concierge team can assist with restaurant reservations, activity bookings, transportation arrangements, grocery shopping, ski lessons, equipment rental, and any special requests to enhance your stay. We're available 24/7 during your stay.

Yes, we can arrange airport transfers including private cars, shared shuttles, or helicopter transfers depending on your destination and preferences. Transfer options and pricing are available during the booking process.

Absolutely! Our concierge team can arrange ski lessons with certified instructors, purchase lift passes, and book other mountain activities. We work with the best local providers to ensure you have an exceptional experience on the slopes.

Our concierge team is available 24/7 during your stay to assist with any needs or emergencies. You'll receive contact information before your arrival, and many properties also have on-site staff or local representatives.

The ski season typically runs from December to April, with peak season being Christmas/New Year and February/March school holidays. For the best snow conditions and fewer crowds, consider visiting in January or early March.

We highly recommend comprehensive travel insurance that covers winter sports activities. This should include coverage for medical expenses, trip cancellation, and ski equipment. We can recommend trusted insurance providers.

Essential items include warm, waterproof clothing, thermal layers, gloves, goggles, sunscreen, and après-ski attire. Many items can be rented locally if you prefer not to travel with bulky equipment. We provide a detailed packing list after booking.

Yes! Most ski destinations offer activities like snowshoeing, sledding, spa treatments, shopping, scenic cable car rides, and excellent dining. Many of our properties are located in charming alpine villages with plenty to explore.